02nd Sat
June 2021
Start Date
Online
Venue
4
Days
08:00 am to 02:00 pm GMT
Time
Customer Service is one of the most important departments in an organization. It involves having to constantly communicate with the client. This course will assist you in shaping up your ECA (Empathy, Control & Advocacy), a method to handle an occurring conflict with the customer. The ECA Method is used by many professionals including, customer relationship management, sales, business development, logistics, customer support, customer experience, and be ready to face any conflict with an upset customer.
Highlights
Importance of customer service in the BPO and Retail industry
Enhance one's customer service skills
Gain more knowledge in dealing with different types of customers
Taking care of customers after purchase and service in the Retail and Outsourcing business
Determine how to appreciate customers and ways to show appreciation to customers
Ideal for Professions:
Sales Professionals
Customer Relationship Managers
Anyone managing a company or Customer Service Project, is it in start-up or a big organization?
Freelancers and entrepreneurs who handle customers on a daily basis
Organizations who want to take their customer support to a higher level of excellence
Front Line Customer Service & Call Centre agents in the Retail and Outsourcing industry
Customer Service Supervisors and Managers in the Retail and Outsourcing Industry
Course Curriculum
- What is Customer Service or Define Customer Service?
- The importance of Customer Service
- Importance of BPO Customer Support Service
- 16 key customer service skills in the Outsourcing Industry
- Customer Service in Retail Business
- Four key principles of Customer Service in the Retail Business
- Different types of customers in the Retail Business
- Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
- 10 types of Customer Service Channels
- How to Appreciate Customers?
Career Benefits
Dubai
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USA
What Learners Are Saying
An interesting and exciting program really value adding given the interactive nature and practical session that highlight the essentials of Financial modeling and deep knowledge of accounting and finance etc
The entire training was very valuable. The case study used during the presentation and training was absolutely valuable. The trainer was very knowledgeable in the field. Trainer student participation was very friendly.
It was very informative and valuable workshop. The trainer has a good command over the material and has outstanding knowledge of the subject. He has been patient enough to listen our all queries and explain them in great details. Overall, the trainer was very well delivered.
I have learnt a lot from the session and much grateful to the trained experience in teaching. The understanding the ‘modelling was good and with self study and practice: I can become one of the best in financial modeling analysis
Exam & Certification
Frequently Asked Question
Individuals can benefit in a variety of ways:
- Improved communication and collaboration between departments.
- Assurance that the organization values them and what they do, resulting in team members become more engaged while at work.
- A more thorough understanding of the organization, its goals, and where they fit in that equation.
