Customer Service Management

  • Importance of BPO Customer Support Service

  • Customer Service in Retail

  • Understand and Appreciate Customers

  • Updated Course Curriculum

  • Designed by Subject Matter Experts

  • Certificate of Excellence

    1405 Reviews
     1560 Learners

    Customer Service is one of the most important departments in an organization. It involves having to constantly communicate with the client. This course will assist you in shaping up your ECA (Empathy, Control & Advocacy), a method to handle an occurring conflict with the customer. The ECA Method is used by many professionals including, customer relationship management, sales, business development, logistics, customer support, customer experience, and be ready to face any conflict with an upset customer.

    Highlights

  • Importance of customer service in the BPO and Retail industry

  • Enhance one's customer service skills

  • Gain more knowledge in dealing with different types of customers

  • Taking care of customers after purchase and service in the Retail and Outsourcing business

  • Determine how to appreciate customers and ways to show appreciation to customers

    Ideal for Professions:

    1

    Sales Professionals

    2

    Customer Relationship Managers

    3

    Anyone managing a company or Customer Service Project, is it in start-up or a big organization?

    4

    Freelancers and entrepreneurs who handle customers on a daily basis

    5

    Organizations who want to take their customer support to a higher level of excellence

    6

    Front Line Customer Service & Call Centre agents in the Retail and Outsourcing industry

    7

    Customer Service Supervisors and Managers in the Retail and Outsourcing Industry

    Course Curriculum

    •     What is Customer Service or Define Customer Service?
    •     The importance of Customer Service
    •     Importance of BPO Customer Support Service 
    •     16 key customer service skills in the Outsourcing Industry 
    •     Customer Service in Retail Business
    •     Four key principles of Customer Service in the Retail Business 
    •     Different types of customers in the Retail Business 
    •     Type of customers to take care of after purchase or service in the Retail and Outsourcing Business 
    •     10 types of Customer Service Channels 
    •     How to Appreciate Customers?

    Career Benefits

  • Move to a higher role and be able to lead the customer service team
  • Stand apart from the other colleagues, knowledge wise
  • Handle an entire customer service project for the company

    What Learners Are Saying

    Kennedy dogbey

    An interesting and exciting program really value adding given the interactive nature and practical session that highlight the essentials of Financial modeling and deep knowledge of accounting and finance etc

    Frederike Delali Hans

    The entire training was very valuable. The case study used during the presentation and training was absolutely valuable. The trainer was very knowledgeable in the field. Trainer student participation was very friendly.

    Nikhat Sheikh

    It was very informative and valuable workshop. The trainer has a good command over the material and has outstanding knowledge of the subject. He has been patient enough to listen our all queries and explain them in great details. Overall, the trainer was very well delivered.

    Frank Asamoah

    I have learnt a lot from the session and much grateful to the trained experience in teaching. The understanding the ‘modelling was good and with self study and practice: I can become one of the best in financial modeling analysis

    Training Options

    customer service manager skills

    CLASSROOM

    July 2021
    06th Sat
    12th Fri
    18th Thu
    20th Sat
    08:00 am to 02:00 pm GMT

    California

    Hyatt Palm Spring ,CA

    Enroll Now
    customer service management courses online

    LIVE VIRTUAL CLASS

    Sept 2021
    04th Sat
    11th Sat
    18th Sat
    25th Sat
    08:00 am to 02:00 pm GMT

    UPCOMING BATCH

    Oct 2021
    06th Sat
    13th Sat
    20th Sat
    27th Sat
    Enroll Now
    customer service management course

    E-LEARNING

    8940 students


    150 mins.


    10 Modules


    Intermediate

    Enroll Now
    customer service courses online

    IN-HOUSE TRAINING

    Exam & Certification

    Complete your course successfully and attain a “Certificate of Completion”. In order to obtain a “Certificate of Excellence” a mandatory online examination will be held by MindCypress.
    Yes, MindCypress offers a practice test that will challenge you on the basis of course knowledge.
    Yes, MindCypress provides a certificate that is recognized worldwide and can be used whenever required.
    MindCypress certificates hold a lifelong validity, without any conditions. Further, if you appear for an exam with any of the formal bodies, the validation of the certificate would depend solely upon the accreditation body.
    Customer Service Management

    Frequently Asked Question

    Best Customer Service Management Course

    Individuals can benefit in a variety of ways:

    •  Improved communication and collaboration between departments.
    • Assurance that the organization values them and what they do, resulting in team members become more engaged while at work. 
    • A more thorough understanding of the organization, its goals, and where they fit in that equation.
    There is NO required classroom time in order to successfully complete the training course and become certified. This course provides you with the three distinctive services. The course can be taken through an eLearning portal, Live Virtual Classes along with Classroom. Since, the pandemic individuals prefer LVC and eLearning over classrooms.
    Yes, you have access to your account for 60 days from the date of purchase. After 60 days, the user will no longer have access to the courses but can still access the site to repurchase. This happens automatically and the user gets notified with an email to renew as per their requirement.