Total Quality Management Self Paced eLearning Course

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Course Overview

Total quality management (TQM) is a management approach to long-term success through customer satisfaction. This course in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization. Many Business Excellence models are the off shoot of TQM system. Quality throughout the organization is ensured on successful implementation and builds sustainable growth of the organization.

Course Curriculum

  • Poor Quality Management
  • Concepts of TQM
  • Elements of TQM
  • Cost Benefit Analysis
  • The TQM Pyramid
  • KANO's Model
  • Maslow's hierarchy of needs
  • Total Employee Involvement

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