Every business requires customer service management to ensure that they keep their customer satisfied. It can be difficult to keep a track of every customer, their needs and queries without customer service management. As Damon Richards said, “Your customer does not care how much you know until they know how much you care”. With good customer service management, you can let your consumers know that you care about them.
According to Oracle, 73% of customers remain loyal to a business due to friendly employees and customer service agents. Therefore, having employees who are skilled for such position is essential for a business. These skills aren’t always there but they can be acquired through courses and certification. Jerry Bruckner once said that, “Go beyond merely communicating to ‘connecting with people” and that’s a skill every employee should possess. The certification includes Customer service training which is coaching for employees to improve customer satisfaction and support. Training can be complex, depending on industry and range from one to several days of instruction. Classes are both in person and online.
Here are some of best non-industry specify certification for customer service management.
1. Client service certification.
This certification is provided through a leadership point of view. With this course one can enhance their leadership skills in customer service department. It might sound obvious this certification can be applied to customer service, sales, coaching, as well as leading. It is non-industry based. Zendesk says that, great client support yields long-lasting results, too. 24% of consumers keep doing business with vendors for two or more years after a positive encounter. And with this certification you will be able to provide better service to your customers which attracts many employers. There are institute like service training and business training institute from where you can obtain these certification
2. Help Desk certification.
When choosing a help desk certification, prioritize options offered by your help desk software provider. It’s a tactical certification with immediate return on investment as you’ll be able to apply what you’ve learned fairly quickly and spread that knowledge among your team as well. You can start by help desk software and eventually level up to courses like HDI-CSR which are courses explaining the strategies of tools in customer skills and how it can improve soft skills as well. Sites In fact, salesforce research shows that, 73% of customers said an extraordinary experience from one company raises their expectations of experiences from other companies.
3. Customer service certification.
A customer service certification offers a real-world environment to polish your skills if you going to work in customer service management. There are many certifications available online as well as offline for you to choose from. A customer service certification is a whole package which is why it’s considered as one of the best out there. A good certification will make you a better problem solver as well as increase your communication skills. In fact, according to HubSpot these are important skills to have as 90% of customers rate an “immediate” response as important or very important when they have a customer service question, and 60% of customers define “immediate” as 10 minutes or less.
4. Customer experience certification.
According to Forbes, 74% of consumers are at least somewhat likely to buy based on experiences alone. Therefore, customer experience has become largely important in business. Even though customer experience transcends any one function and is often the responsibility of everyone in a team, the customer service managers are usually the one who has to craft processes and responses that make the customer feel valued, seen, and appreciated for the entire business benefits. The customer experience certification will help you achieve skills related to it, with such a certification in hand you can lead a key function within your organization.
5. Call center certification.
Customer service is all about talking to your customers and knowing them well. Call centres are the first place where many professionals in customer service start working. They are places where you can directly connect to the consumers. With a call centre certification, you can validate your technical, communication, and service skills by working with inbound and outbound calls. This certification will help you gain a skillset which essential in customer service management. In fact, according to Zippia, 88% of customers prefer voice calls with a live agent instead of navigating an automated phone menu.
Getting a professional certification can be a great way to learn new skills and gain an edge over your competition. Whether you’re a seasoned customer service professional or are new to the industry, completing a certification program in customer service or support can help advance your career and open up new job opportunities. In fact, 83% of high-performing service agents say they get have the training they need to do their job well compared to only 52% of underperformers. So, if you’re looking to get a customer service management certification then choose from the best certifications we have listed!