Customer Service Management Overview
Customer Service is one of the most important departments in an organization. It involves having to constantly communicate with the client. This course will assist you in shaping up your ECA (Empathy, Control & Advocacy), a method to handle an occurring conflict with the customer. The ECA Method is used by many professionals including, customer relationship management, sales, business development, logistics, customer support, customer experience, and be ready to face any conflict with an upset customer.