ITIL 4 is the latest version of ITIL. ITIL 4 provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services. It also promotes greater alignment with new ways of working, such as Lean, Agile, and DevOps, to co-create business value.
This certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers.ITIL guidance supports organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a clear capability model, aligning them to the business strategy and customer needs.
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
- 3 Full Length Mock Exams
- Quizzes for each modules
- Unlimited Course Access
- Designed as per Axelos Curriculum
Module 1: Introduction
Module 2: Service Management
Module 3: Four Dimensions
Module 4: Service Value System
Module 5: Introduction to 7 Guiding Principles
Module 6: Service Value Chain
Module 7: ITIL Practices
ITIL- 4 - Quiz
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