MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Instructor Led Online Training

$360.00 $400.00
Upcoming Cohort: TBD
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Professionals who need to demonstrate their competency with fundamental Dynamics 365 CRM (Customer Relationship Management) capabilities and concepts should take the Microsoft Dynamics 365 Foundations (CRM) course. This is an introductory course designed for students who have already had some exposure to the principles of Microsoft Dynamics CRM. The course material offers a thorough overview of Dynamics 365 CRM's major concepts and features, including the user interface, data management, personalization choices, and process automations. Additionally, it offers practical experience working with customer data, organizing and managing workflow, and fostering client relationships. You will be able to set up, configure, and utilize Dynamics 365 CRM to its fullest extent in a customer relationship situation after completing this course.


  • Be familiar with the fundamentals of client relationship management (CRM)
  • Have a basic understanding of marketing and sales automation
  • Have a basic understanding of business process modeling
  • Be familiar with business intelligence
  • Have knowledge of data security and information management
  • Be familiar with the Microsoft Office suite of programmes

Target audience

  • Those who want to learn more about Dynamics 365 CRM and the skills required to manage it successfully
  • Both technical and non-technical personnel that work in fields including sales, customer service, project management, and finance
  • Responsible for creating, deploying, configuring, and managing CRM solutions in their organization are IT experts, business analysts, system architects, developers, and technical consultants.


Training outcomes

  • Get familiar with the Dynamics 365 architecture and all of the solution's parts.
  • Learn about the administrative roles in Dynamics 365 Business Central and specify user access.
  • Build and modify marketing lists and campaigns.
  • Get knowledge about how to streamline activities using workflows, process flows, and views.
  • To add greater precision, use customer service automation tools.
  • Use the analytics, data insights, and reporting tools in Dynamics 365.
  • Design service level agreements and create and manage sales processes.
  • Recognize implementation consequences and make use of various integrations.
  • Become an expert in data import and export techniques as well as identity and access management.
  • Have the ability to evaluate and enhance organizational procedures.

Course Curriculum

  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Validate lab environment and work with the customer engagement apps
  • Manage Customers and Activities
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Create a Customer Journey
  • Create a Segment
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Create and manage a Lead
  • Create and manage an Opportunity
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Create and manage Cases
  • Create and publish a Knowledge Base article
  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Create work orders in Dynamics 365 Field Service
  • Create an Inspection

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Certificate of Achievement

Complete your course successfully and attain a Certificate of Achievement.

  • Globally recognized
  • Lifetime Validity

Frequently Asked Questions

The credential once earned will remain valid for a time of 1 year.

Customer relationship management (CRM) and enterprise resource planning (ERP) components, as well as productivity apps and artificial intelligence tools, are all included in Microsoft Dynamics 365, a platform for cloud-based business applications.

The main programming language of Dynamics AX, now known as Dynamics 365 for Finance and Operations, is X++. All of the objects and components found in the Microsoft environment are operated by this programming language.

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