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Overview
Professionals who need to demonstrate their competency with fundamental Dynamics 365 CRM (Customer Relationship Management) capabilities and concepts should take the Microsoft Dynamics 365 Foundations (CRM) course. This is an introductory course designed for students who have already had some exposure to the principles of Microsoft Dynamics CRM. The course material offers a thorough overview of Dynamics 365 CRM's major concepts and features, including the user interface, data management, personalization choices, and process automations. Additionally, it offers practical experience working with customer data, organizing and managing workflow, and fostering client relationships. You will be able to set up, configure, and utilize Dynamics 365 CRM to its fullest extent in a customer relationship situation after completing this course.
Prerequisites
Target audience
Training outcomes
The credential once earned will remain valid for a time of 1 year.
Customer relationship management (CRM) and enterprise resource planning (ERP) components, as well as productivity apps and artificial intelligence tools, are all included in Microsoft Dynamics 365, a platform for cloud-based business applications.
The main programming language of Dynamics AX, now known as Dynamics 365 for Finance and Operations, is X++. All of the objects and components found in the Microsoft environment are operated by this programming language.
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